# Creating a Helpdesk Request

#### Overview

The Helpdesk module allows you to submit internal requests, report issues, and track their progress — all in one place.

Tasks can be related to HR, finance, assets, or any other company process and are routed to the appropriate department based on category and priority.

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#### Who Benefits

Employees – report issues or submit requests with full visibility and status tracking

Managers – monitor team-related tasks or delegate support needs

Support Teams – organize incoming requests and track workloads efficiently

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#### Steps to Create a Helpdesk Request

1. Open the Helpdesk module

   Go to Self Service → Helpdesk
2. Click “+ Create”

   This opens the task creation form with required and optional fields.
3. Fill in task details

   Complete the form step by step:

   * Title – briefly describe the request (e.g., *“Laptop screen issue”*)
   * Category – select a category like HR, Equipment, Finance, etc.
   * Assignee (optional) – choose who should handle it, or leave it blank
   * Priority – set the urgency: *Optional, Low, Normal, High, or Critical*
   * Due Date – (optional) specify a deadline
   * Description – add clear and complete details of the issue/request
4. Submit the task

   Click Save to send the task into the system. It will automatically appear in your task list and be visible to the assigned group.

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#### Outcome

* Creates a transparent, traceable support request
* Ensures the right team receives the request
* Lets you monitor status and resolution progress without back-and-forth emails